Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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SaphireGungy
Reel Rookie

My hotspot isn’t showing up on my Roku

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I just upgraded to the iPhone 13 from the iPhone 11. Before I upgraded my hotspot worked just fine but now it’s not showing up on my Roku. Any help would be great to fix this!

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renojim
Community Streaming Expert

Re: My hotspot isn’t showing up on my Roku

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What's the model number of your Roku displayed under Settings->System->About?  Some Roku devices only support 2.4GHz Wi-Fi.  If your hotspot is set up to use 5GHz try changing it to 2.4GHz and a channel from 1 to 11.

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16 REPLIES 16
renojim
Community Streaming Expert

Re: My hotspot isn’t showing up on my Roku

Jump to solution

What's the model number of your Roku displayed under Settings->System->About?  Some Roku devices only support 2.4GHz Wi-Fi.  If your hotspot is set up to use 5GHz try changing it to 2.4GHz and a channel from 1 to 11.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
SaphireGungy
Reel Rookie

Re: My hotspot isn’t showing up on my Roku

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My Roku model is 3930RW - Roku Express. I ended up trying that out and now my hotspot is working!! Thank you very much!

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Rosebb
Reel Rookie

Re: My hotspot isn’t showing up on my Roku

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How do you find what ghz your iPhone  hotspot and Roku are in. I have the model 3930RW Roku express. Thank you. 

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Rosebb
Reel Rookie

Re: My hotspot isn’t showing up on my Roku

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Found it thank you. 

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marbella1b
Newbie

Re: My hotspot isn’t showing up on my Roku

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HELP, i’m in the same situation you were & i would like to know what exactly you did to find your hotspot. we have the same roku model. 

nvm got it!

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Msmedic62
Newbie

Re: My hotspot isn’t showing up on my Roku

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How do you change them? 

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AvsGunnar
Community Streaming Expert

Re: My hotspot isn’t showing up on my Roku

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@Msmedic62 

For Apple phones, look for a Setting that says "Maximize Compatibility". (this will force 2.4ghz to be used).  Settings > Network > Hotspot > Wifi hotspot > Extend compatibility

https://www.idownloadblog.com/2020/11/04/iphone-personal-hotspot-wi-fi-bands-tutorial/

For Android phones, look for a Setting that says "Select AP band" (should give you an option of either 2.4 or 5ghz)

Settings > Mobile Hotspot and Tethering > Mobile Hotspot Settings > Setup Mobile Hotspot > Select AP band

https://www.androidauthority.com/mobile-hotspot-setup-631280/

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

shaeley
Newbie

Re: My hotspot isn’t showing up on my Roku

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This helped!!! Thank you!

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Nelly2094
Newbie

Re: My hotspot isn’t showing up on my Roku

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how do we charge it 

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