Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Vanailrenee
Level 7

My Roku won’t connect to wireless network

Why does my Roku have issues connecting to WiFi??? my WiFi is strong and it connects once in a blue but today no connection at all but my other one is fine 

HELP ! 

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6 REPLIES 6\
LTirado
Level 7

Re: My Roku won’t connect to wireless network

I am so frustrated with Roku. I ended up restarting my Roku Express and now it won’t accept my password to connect to the internet. I had issues all day long trying to open the Philo app to no avail. I’m about ready to take a hammer to it. Ugh!!!

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BriseidaV
Level 7

Re: My Roku won’t connect to wireless network

Omg me too! All three of my rokus wont connect i have only one firstick and thats doing just fine!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku won’t connect to wireless network

Hi everyone,

Thanks for the posts.

Can you please provide more detailed information about the issue you are experiencing?

-what Roku model device are you using
-who is your ISP (internet service provider)
-what is the make and model of your router
-what wireless frequency is your router broadcasting
-have you tried connecting to an alternate wireless network, such as a mobile hotspot, to see if you are experiencing the same issue

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sandra6
Level 7

Re: My Roku won’t connect to wireless network

Been trying to set a internet connection with my user name and password I have on my computer 

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Sandra6
Level 7

Re: My Roku won’t connect to wireless network

Is there anyway I can set up a new user name and password 

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renojim
Community Streaming Expert

Re: My Roku won’t connect to wireless network

@Sandra6, what are you trying to do?  Your computer password has nothing to do with a Roku password or your Wi-Fi password.

Roku Community Streaming Expert

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