Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My Roku seems to freeze then reset during initial setup.

I just got Roku and am trying to set it up. I select English then I found my wifi address and input my password then click connect and I get a screen thats asks if I am home or at a dorm room. I click home then get screen with 2 green check marks for wireless connection and internet connection and it says checking at the top but it freezes after that and then resets after about 2 minutes of the "frozen checking connection screen."

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Community Streaming Expert

Re: My Roku seems to freeze then reset during initial setup.

The first question that has to be asked is are you using the supplied power adapter and not your TV's USB port?                                    

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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