Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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sercasuarez
Level 7

My Roku Express HD Streaming Media Player is not picking up my 2.4GHz network

My new Roku Express HD Streaming Media Player is not picking my 2.4GHz network even thought I can see said network on my laptop and phone. In fact, I wrote this message while connected to it. 

I tried rebooting my modem, re-starting the Roku as well, but still same behavior. Any ideas on how to fix this issue? 

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makaiguy
Community Streaming Expert

Re: My Roku Express HD Streaming Media Player is not picking up my 2.4GHz network

Sounds like you've done what I'd usually suggest.

Can you determine what channel your router is using in the 2.4 GHz band?  Roku only works on channels 1 through 11.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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