Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My Riki won’t connect to internet

My Riki won’t connect to the internet the internet is working and it finds it but won’t connect and now freezes when I try to go to the internet set up. I have tried several times but it freezes now but I figured out to go up instead of down to get to it but still won’t connect have restarted it many times and nothing changes
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Level 21

Re: My Riki won’t connect to internet


@Aireal wrote:
My Riki won’t connect to the internet the internet is working and it finds it but won’t connect and now freezes when I try to go to the internet set up. I have tried several times but it freezes now but I figured out to go up instead of down to get to it but still won’t connect have restarted it many times and nothing changes

Before doing something drastic like doing a factory reset, first try resetting the network. You'll find it under the Settings/System menu, likely under Advanced system settings. This clears all cached network settings from memory and lets you start from scratch without actually deleting anything on the Roku. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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