Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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joepatti
Level 7

Must do factory reset to reconnect when I lose my wifi connection

My Roku Express+ will disconnect from my wifi network every few days. When it does, it won't reconnect even though signal strength is great. I tried network reset, system restart, and unplugging and replugging power and hdmi cables. As soon as I do a factory reset it finds my wifi network and connects immediately. Unfortunately, the factory reset forces me to reactivate all my apps like Netflix, Amazon, Hulu and Xfinity. Very annoying. Is there another solution that will allow my apps to stay activated and have the Roku reconnect to my wifi when it loses the connection?

5 Replies
makaiguy
Level 21

Re: Must do factory reset to reconnect when I lose my wifi connection

When I've lost wifi, I've had good success with the following:

Restart the router, even if other devices connect without problems.

After the router comes back up, restart the Roku (Settings > System > System restart) to start with a clean slate.

Reconnect to the net.

Last time nothing worked until I pulled the power plug on the Roku and let it sit a few minutes before plugging it back in.

I'd save factory reset to only be used as a last resort, to be used only when all else fails. You've seen what a pain it is to get everything set back up.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Jaenus
Level 8

Re: Must do factory reset to reconnect when I lose my wifi connection

This is my exact same issue. 

My last router didn’t seem to be an issue though.  Got a new router today and now the only way it’ll connect is on a hard factory reset... and if the network drops for some reason ... nothing but a factory reset will get it back. 

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RockDirty
Level 7

Re: Must do factory reset to reconnect when I lose my wifi connection

I have had exactly the same symptom(s) (factory reset to restore network access) on TWO Roku TV's (TCL's).

 

There is a REAL problem here.

tamago5000
Level 7

Re: Must do factory reset to reconnect when I lose my wifi connection

I'm having this exact same problem; I am unable to connect to wifi unless I do a factory reset every single time. 

Albert68
Level 7

Re: Must do factory reset to reconnect when I lose my wifi connection

I have the same problem, every day that I go to connect to the roku I find that it is out of wifi and I have to disconnect it from the power to reconnect to the wifi, I have not found a solution

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