Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ZDASBR
Level 7

Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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We have a Roku streaming stick that we lost the remote control for a long time ago.  Usually, we just use the remote control in the app, but we just moved and now the Roku remote can't see the device and we can't access any settings options to fix the wireless info.  Do we HAVE to buy a new remote?

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Community Manager
Community Manager

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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Hi there, 

Thanks for reaching out. Sorry to hear about the lost remote!

Yes, you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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boogernose
Level 10

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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"we just moved and now the Roku remote can't see the device"

You need to pair your smart Phone app with your Roku probably. Easiest just to uninstall the Roku app from your Phone and get it back then pair.

Otherwise Remotes are like 6 bucks. Thats one less Big Mac.

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Community Manager
Community Manager

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

Jump to solution

Hi there, 

Thanks for reaching out. Sorry to hear about the lost remote!

Yes, you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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