Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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We have a Roku streaming stick that we lost the remote control for a long time ago.  Usually, we just use the remote control in the app, but we just moved and now the Roku remote can't see the device and we can't access any settings options to fix the wireless info.  Do we HAVE to buy a new remote?

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Community Manager
Community Manager

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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Hi there, 

Thanks for reaching out. Sorry to hear about the lost remote!

Yes, you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 16

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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"we just moved and now the Roku remote can't see the device"

You need to pair your smart Phone app with your Roku probably. Easiest just to uninstall the Roku app from your Phone and get it back then pair.

Otherwise Remotes are like 6 bucks. Thats one less Big Mac.

Roku Ultra ---Ethernet rules---
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Community Manager
Community Manager

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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Hi there, 

Thanks for reaching out. Sorry to hear about the lost remote!

Yes, you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here: https://www.roku.com/products/accessories

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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Level 7

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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I am trying to download the app but it is asking for the ip number and I can not seem to find it without the remote?

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Level 16

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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@RokuTannerDsays you need the remote make sure you get the right one though.

Dont tell him I told you this but I think Amazon is cheaper.

Roku Ultra ---Ethernet rules---
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Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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@delilahwells Thanks for the note. You will need a physical remote in order to connect your Roku player to a new wireless network. The IP address of your device can be found in Settings>System>About. You'll only be able to connect to your device using the mobile app once the device is connected to the same wireless network as your mobile device. 

You can pick up a replacement remote for your device here: https://www.roku.com/products/accessories

You'll want to make sure you purchase the correct remote for your specific model of Roku device. Compatible model numbers are listed next to each remote in each category. 

Let us know if you have any other questions we can help with! 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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Level 7

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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What if you guys don't offer a physical remote for streaming sticks (3500X) and its needed to connect to a new wireless network? Does this mean I have to buy another Roku system? 

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Level 16

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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Its not that old thats a Walmart Model I believe they may have one there or

Go to the bottom of this page and it will tell you which Model remote they recommend.

https://www.roku.com/products/accessories

But I think Roku's are cheap so you might want to look into that.

ask @Tivoburkee 

Roku Ultra ---Ethernet rules---
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Level 7

Re: Moved, lost Roku remote, can't connect Roku to network on mobile app remote

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I was able to find the right remote for our roku system at a walmart, but the one I was sent by the roku company is not the correct one and I can’t get ahold of anyone to return it so I guess that’s just another $20 wasted.

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