Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Moved have new internet did connect cant get any channels, hulu, etc.

We had optimum at the old address with netgear router and arris modem. We moved and now have spectrum  with the same router and modem.  We can connect to both but as soon as we go to hulu, CBS, etc. We get nothing

0 Kudos
2 Replies
Highlighted
Roku Employee
Roku Employee

Re: Moved have new internet did connect cant get any channels, hulu, etc.

@Ejjh03 

Thanks for the inquiry.

You may need to reauthenticate those channels that you can no longer connect to. You can do this by going into each of those channel's settings and logging in.

You may also need to remove the channel from Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more and log in.

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 18

Re: Moved have new internet did connect cant get any channels, hulu, etc.

Many Roku channel apps for "cable channels" require you to log into them via a satellite or cable account to authenticate that you are paying for the right to view them via your cable or satellite subscription.  Now that you've changed providers, your former provider's credentials probably are no longer valid, so you'll need to re-authenticate via your new provider's account.

In each of these channel apps, look for an item named "Settings" or something similar.  You will often be able to log out of your old account there, then log back in with via your new provider's account.

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos