Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

MAC address

I’m on a specific WiFi that requires the MAC address before I can connect to the WiFi. My roku won’t let me access the settings to get the MAC address unless I first connect to WiFi and set up my roku. Any advice on how to get the MAC address? 

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: MAC address

If you have access to another wifi net, like maybe a mobile phone hotspot,  you could set up using that.  Once set up, Settings > System > About will give you the MAC address.  Then you can set up with your router and reset your Roku's network settings for its new net.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos