Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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virginiadalenia
Level 7

Re: MAC address is all zeros...AGAIN

Currently dealing with now.. any suggestions??

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ph363
Level 7

Re: MAC address is all zeros...AGAIN

Same issue. New hisense tv. Updated to 9.4.0 build 4192-94 right out of the box, now all zeros on wireless mac.

Is anyone from Roku active in this thread any more? 

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Eddie30
Level 7

Re: MAC address is all zeros...AGAIN

I have been dealing with this issue of MAC address all zeros for almost a year. I went back and forth with 3 Roku support people for almost 3 months. I tried everything that the people in this thread tried. Reset a billon times, rebooted all modems, used a usb stick after downloading new software update, it won’t recognize the usb flash drive. Every once and a while after a restart it will find my wireless, but as soon as it start to automatically update to new version software it’s done, no wireless and MAC address all zeros again. This thread goes back to 2011, and this problem is STILL going on!!!! I’m about to throw my tcl Roku tv out a top story window and watch it smash to pieces on the sidewalk! I will NEVER by a Roku product ever again. Thanks to all who gave advice to try to fix. 

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Adamgarland1991
Level 7

Re: MAC address is all zeros...AGAIN

Have these issues been fixed I’ve tried secret menus everything tried resetting whole nine yards did system update on hidden menu I can’t find any routers now I was able to Max my hotspot on hotspot for iPhone 12 and got it to connect what can I do 

Steph5
Level 7

Re: MAC address is all zeros...AGAIN

I am having the same problem.

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Angry2021
Level 7

Re: MAC address is all zeros...AGAIN

Is the manufacturer offering any help? I've called support and after trying to connect to wifi many times (wifi is working fine on all other devices), they tell me it's the wifi, not the tv. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: MAC address is all zeros...AGAIN

@Angry2021

Thanks for reaching out regarding the issue you are experiencing.

We would recommend trying to manual update the Roku TV to see if you can update to the latest OS and see if your issue is resolved.

For more information about how to manually update your Roku TV, visit our Support page here: How do I update the software on my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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