Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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mommom
Level 7

Re: MAC address is all zeros...AGAIN

Not that this will help but 2 weeks ago the bedroom tv went out and it was a week until we got a new one,so I unplugged the Roku.When I plugged it into the new tv I had the 0 Mac adresse problem and no wireless and did all of the resets and reboots of router,modem,and Roku,etc,then decided to just let it be for a few hours.I left it plugged in.Then later I went back and rebooted the router/modem and connected wired(it wouldnt earlier) then switched to wireless.Who knows,maybe it was cold.In any case I will not be unplugging that one again.
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mikebdoss
Level 11

Re: MAC address is all zeros...AGAIN

"mommom" wrote:
Not that this will help but 2 weeks ago the bedroom tv went out and it was a week until we got a new one,so I unplugged the Roku.When I plugged it into the new tv I had the 0 Mac adresse problem and no wireless and did all of the resets and reboots of router,modem,and Roku,etc,then decided to just let it be for a few hours.I left it plugged in.Then later I went back and rebooted the router/modem and connected wired(it wouldnt earlier) then switched to wireless.Who knows,maybe it was cold.In any case I will not be unplugging that one again.


The latest update fixed the 0s problem for many people, so maybe it did for you?
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mommom
Level 7

Re: MAC address is all zeros...AGAIN

Maybe the latest update fixed it for me,but I was unable to connect wired or wireless for several hours,then came back later and it connected wired,I checked udates it said there were none,then I was able to set up wireless.Strange.I'm just glad its fine now.
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charlie2018
Level 7

Re: MAC address is all zeros...AGAIN

I got this issue today MAC address is all zeros running November 2018 firmware. First time we have seen it. Four system restarts didn't work.

It did work after we unplugged the TV for 2 minutes and it worked when plugged in again.
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Drummerbart
Level 7

Re: MAC address is all zeros...AGAIN

"charlie2018" wrote:
I got this issue today MAC address is all zeros running November 2018 firmware. First time we have seen it. Four system restarts didn't work.

It did work after we unplugged the TV for 2 minutes and it worked when plugged in again.


Same issue here. Tried factory reset 4 times, still nothing. Tried your approach with leaving tv unplugged for a few minutes, didn't work either. Not sure what else to do.
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blizzo
Level 7

Re: MAC address is all zeros...AGAIN

In case this helps anyone, I had the same problem with a brand new Roku express. I was packing it back up to exchange when I realized I had somehow plugged it into the wrong USB plug which only provided half the amperage of the Roku one. It gave me a lot power warning as well, but eventually booted. So, you might have a power issue if you see this!
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gromatron
Level 7

Re: MAC address is all zeros...AGAIN

Precisely the same issue on my Hisense Roku TV too... all zeros. Just suddenly stopped working. Factory reset, on a wired connection fine, but wireless is all zeros. We have no wired option on our outhouse... this is shockingly poor.

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tutermoe
Level 8

Re: MAC address is all zeros...AGAIN

My new 75 inch worked for 1 week, then all zeros, already arranged a return to Walmart, back to VIZIO I go, sad this has been a problem for years with no fix

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Cnamom69
Level 7

Re: MAC address is all zeros...AGAIN

I'm having the same **bleep**en problem literally .I did everything I just bought this **bleep**en tv last month been connected to my phone and tv this whole time .not to long ago my son was watching tv it's been off I turned it on to watch tv but my phone wouldn't work o connect it so I tried searching for my device no luck .found the remote but say not connected !!!I'm getting pissed.i rebooted everything unplugged factory rest several times .I'm mad this 32in is for gaming mostly but on my days off I just wanna relax and not deal with this bull**bleep** 

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IamOdin
Level 7

Re: MAC address is all zeros...AGAIN

I kept having this issue every time after system would check for update.  I figured out that you have to unplug everything from your usb port and then go to power and reset system and network connection.  

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