Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Re: MAC address is all zeros...AGAIN

If you select Settings -> Network, what does the "mode" setting show?

--Mark
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Level 7

Re: MAC address is all zeros...AGAIN

I don't see the word mode anywhere on that screen, but it says

Connected via Ethernet
Connection status OK

When I select "repeat guided setup" and select wireless it comes back with "Select your wireless network. if it's not shown or you need help select "not shown". To return blah blah. Other than those words the screen is blank - no wireless network to select, no "not shown" to select either.
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Level 7

Re: MAC address is all zeros...AGAIN

On the player info screen, is it the wireless MAC address or the wired MAC address that shows all zeros?

--Mark
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Level 7

Re: MAC address is all zeros...AGAIN

Wireless
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Level 8

Re: MAC address is all zeros...AGAIN

On my box, mode doesn't show when connected by Ethernet. I just switched to wireless and mode does show, then back to my normal wired and no mode.
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No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
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Level 7

Re: MAC address is all zeros...AGAIN

That explains not seeing mode.

I'm getting frustrated - same thing happened to my original Roku and the replacement isn't even two weeks old and doing the same thing
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Level 8

Re: MAC address is all zeros...AGAIN

Don't give up yet. According to the release notes, the new firmware update has some new tools for trouble shooting/fixing this problem. That's probably why RokuMarkn asked you about the mode.
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No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
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Level 7

Re: MAC address is all zeros...AGAIN

lol, give up? Me?! I'm too mad to give up.
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Level 8

Re: MAC address is all zeros...AGAIN

I suspect that since you already have the attention of two Roku engineers, and yours is the first report of this problem since the update, they're probably on it right now.
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No, I don't work for Roku.
Netflix Player N1000X, XDS 2100X (premature death by lightning)
Roku2 XD 3050X, Roku2 XS 3100R, Roku2 4210R
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Level 7

Re: MAC address is all zeros...AGAIN

My original Roku's MAC address went all zeros and I just gave up and got a power line ethernet adaptor. My new Roku has always been connected by ethernet. Not exactly the cheap fix but it works for me.
The NSA is the largest criminal organization in the United States.
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