It was only a week or so ago that I got a replacement unit shipped to me. With the previous unit, one day it just wouldn't connect to Netflix or Pandora so I went to set up the network again. It wouldn't connect and suggested I might have MAC filtering on my router (I do) and it said the MAC was 00:00:00:00:00:00. I did a factory reset and then during setup it got to the part where it says "select your network" but there's nothing on the screen to select.
So they shipped me a new one.
So, sometime in the past few days my wireless router lost it's IP address from my ISP. It happens from time to time and I reset the cable modem, do a DHCP renew on the wireless router and I'm back in business. However, now my replacement Roku is doing the same $%^#&@ thing the old one did. MAC address said all zeroes and a factory reset gets me to the same "select your wireless network" yet there's nothing to select. Since I'm posting this from my laptop, connected via wireless, I know darned well my wireless isn't the problem.
Do I have to go round and round with tech support again? This is starting to get me stabby.
Try connecting wired, make certain the latest firmware is installed, and then switch it over to wireless.
C. Shawn Smith