Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Lost remote

How can I find my streaming stick IP address? I lost the remote and downloaded another but can’t figure out how to get them on the same wireless network.
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Level 12

Re: Lost remote

No can do, as far as I know. You need to get both your roku and the device with the remote app onto the same network for them to work. You'll need to buy or borrow a remote, then your remote app will work.

"I might be moving to Montana soon..."
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Roku Employee
Roku Employee

Re: Lost remote



Thanks for the inquiry.

What is the model of your device?

We will try to assist you from there.


Danny R.
Roku Forum Moderator
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Level 7

Re: Lost remote

I need to order a new remote for my 2015 sharp tv with Roku on it. It’s a smart tv . Can you give me a number to call to order new remote 

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Community Streaming Expert

Re: Lost remote

I think you would get that from Sharp, but Amazon would be easier:

Roku Community Streaming Expert

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