Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I got a insignia roku tv a few years back for one of my kids and never connected it. I have lost the original roku remote since then so I bought a new roku voice remote the other day. Now that I am trying to connect it, it is not connecting/finding any wifi and the remote isn’t pairing. I read that I can provide the serial number which could possibly help me some how but I’m not sure. Please help.. this is by far the worst most annoying experience with a tv in my 40 years of life..
Re: Lost remote before ever connecting to ip address
The RC-AL7 should work fine once paired. Have remote ready with battery door off, one battery in and the other battery ready, now unplug the tv from the power for a bit, plug it back in once tv comes back from starting up put the other battery in and press and hold the pairing key in the battery compartment for 3 sec and release and let it communicate with tv. It is alright if the light goes out don't touch the pairing key.
Edmund Roku Community Streaming Expert
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