Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
There is a workaround for the blank screen problem posted in that thread, which I’ve been successfully using all week. But there was also a message posted suggesting that a system update will solve the original blank screen problem.
So this morning went to the Settings -->System screen and forced the update. That’s when my problems began. Immediately upon completion of the installation of V9.2.0 build 4806-46 my network connection was lost – never to be acquired again!
So I uncoiled about 30’ of Cat 5 cable and was able to get it going with a wired connection. Just to make certain that there was no problem with my router/adapter gear I rebooted that and hooked up the adapter to a computer that I set on the same entertainment center where the ROKU device is. I immediately got a network connection. So, before you ask, I know that my router/adapter system is OK and that the problem is with the ROKU – specifically the system update, since it was working flawlessly right up to the moment when that update installation was complete.
Thanks in advance for any help that may be offered.