Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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bravesfan662003
Level 7

Lost internet connection with all my ROKU's

Over the weekend I lost internet connection on all 3 of my ROKU Express and now they wont connect at all to my TV's. I can still access internet on computer (obvious with this post). My TV picks up other channels with internet connection and am having no problem doing so. I have Google Asst all over the house and they are all working fine. I have an internet mesh extender in the living room to help with the TV"S and Google and have had no problem until this weekend. My laptop and Ipad have no problem picking up internet either.  Its just really weird that I lost all 3 Roku's at the same time.   Any advice - Ive done all the resets to everything....All the Roku's, internet, extender, modem, router, TV's......All the Roku's are less than a year old.

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4 REPLIES 4\
renojim
Community Streaming Expert

Re: Lost internet connection with all my ROKU's

Is it that your Rokus won't connect to your Wi-Fi or when you go into Settings->Network->Set up connection your Wi-Fi doesn't show up?  If the latter, Express models can only connect to 2.4GHz Wi-Fi channels 1 through 11.  It's been reported that people have had their ISP disable the 2.4GHz AP in their routers.  It's not clear from your post if your Rokus were connecting to your mesh extender or directly to your main router.

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JaxMom27
Level 7

Re: Lost internet connection with all my ROKU's

Having this same issue as well! I called spectrum and they said it's not my wifi. So it's something with roku's device.

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69BlueFairys
Level 7

Re: Lost internet connection with all my ROKU's

Same here in Arizona, called my internet company and we did the reset thing and it still isn't working. Went and bought a new Roku Express and nothing. Getting really upset, any suggestions? Going to change internet and streaming.

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atc98092
Community Streaming Expert

Re: Lost internet connection with all my ROKU's

Take a look at your router settings, assuming you have the ability to log into them. First, make sure the 2.4 GHz radio is enabled. Then check the channel that radio is using. The channel must be between 1 and 11. 12, 13 or 14 is not permitted in North America, so Roku devices won't see them. The best channels to use are 1, 6 or 11. Also check the channel width. On 2.4 GHz, it should be set to 20 MHz width. Finally, check the modes enabled. Unless you have some very old wireless equipment, you should only have 802.11g or 802.11n enabled. If there's a box that says anything about legacy modes, uncheck it.

Dan

Roku Community Streaming Expert

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