7th inning for the game, I "lost connectivity". Now it is unable to connect to the wireless network, yet both my computer and the Roku TV is connected. I have rebooted my router, unplugged the devise, turned off the tv and device to no avail. Is there anyone I can speak to to figure this out?
Need more info:
1) Roku model # and firmware version (Settings/System/About),
2) app used and version (highlight press options (*) button),
3) WiFi config (2.4Ghz or 5Ghz, single or separate SSIDs, etc),
There is no "3960", and I provided you explicit steps on how to check model # and firmware version - read previous post again.
You need to know how your WiFi is configured - check your modem/router/gateway's wireless/WiFi configuration pages for the info, or deduce it from viewing available networks on client devices.
I WROTE TO YOU WHAT IS ON MY ROKU DEVICE. I FOLLOWED THE INSTRUCTIONS THAT WERE PROVIDED ON THE WEBSITE TO NO AVAIL.
PLEASE TELL ME WHOM I CAN SPEAK TO.
See my original response to you on how to check model # and firmware version.
(image shows a 3920, not the claimed "3960") - still no firmware version.
Your 3920 may have updated today to 10.0.0-4209 - Check Settings/System/System update and "Last updated" - is it today?
I apologize for the out burst, my 3 kids were driving me crazy. And to top it off it wasn't my Roku account, it was Xfinity that had a problem. I did check to see that my equipment is up to date.
Again, I apologize for getting crazy.
Thanks for your help
Glad its resolved - at least now you know who to go to first if you have similar issues with the Xfinity app.