Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Rodsoup
Level 7

Lost Connectivity during the Game

7th inning for the game, I "lost connectivity".  Now it is unable to connect to the wireless network, yet both my computer and the Roku TV is connected.  I have rebooted my router, unplugged the devise, turned off the tv and device to no avail.  Is there anyone I can speak to to figure this out?  

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8 REPLIES 8\
StreamerUser
Level 20

Re: Lost Connectivity during the Game

Need more info: 

1) Roku model # and firmware version (Settings/System/About),

2) app used and version (highlight press options (*) button),

3) WiFi config (2.4Ghz or 5Ghz, single or separate SSIDs, etc),

4) etc

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Rodsoup
Level 7

Re: Lost Connectivity during the Game

my unit is a 3960X I was on Xfinity app, using the HDMI connection.  my router is a 1GB, not sure how to answer the questions, thanks for helping.

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StreamerUser
Level 20

Re: Lost Connectivity during the Game

There is no "3960", and I provided you explicit steps on how to check model # and firmware version - read previous post again.

You need to know how your WiFi is configured - check your modem/router/gateway's wireless/WiFi configuration pages for the info, or deduce it from viewing available networks on client devices.

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Rodsoup
Level 7

Re: Lost Connectivity during the Game

I WROTE TO YOU WHAT IS ON MY ROKU DEVICE.  I FOLLOWED THE INSTRUCTIONS THAT WERE PROVIDED ON THE WEBSITE TO NO AVAIL.

 

PLEASE TELL ME WHOM I CAN SPEAK TO.

 

THANKS

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Rodsoup
Level 7

Re: Lost Connectivity during the Game

I am attaching a picture of my devise20210628_160843.jpg

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StreamerUser
Level 20

Re: Lost Connectivity during the Game

See my original response to you on how to check model # and firmware version.

(image shows a 3920, not the claimed "3960") - still no firmware version.

Your 3920 may have updated today to 10.0.0-4209 - Check Settings/System/System update and "Last updated" - is it today?

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Rodsoup
Level 7

Re: Lost Connectivity during the Game

I apologize for the out burst, my 3 kids were driving me crazy.  And to top it off it wasn't my Roku account, it was Xfinity that had a problem.  I did check to see that my equipment is up to date.

 

Again, I apologize for getting crazy.

 

Thanks for your help

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StreamerUser
Level 20

Re: Lost Connectivity during the Game

Glad its resolved - at least now you know who to go to first if you have similar issues with the Xfinity app.

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