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Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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SMP1
Level 7
‎02-18-2021 06:11 AM

Loss of Internet Connection

My Roku Express recently has been losing internet connection multiple times a day. All other devices in my house work just fine, so it's not my internet. The router is 1 foot from the Roku device and signal strength is excellent. Any suggestions on how to fix this issue? There's no reason the internet should not be working.

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makaiguy
Community Streaming Expert
‎02-18-2021 07:18 AM

Re: Loss of Internet Connection

it is actually possible to be TOO close to the router such that the signal overwhelms the wifi receiver in the Roku.  If you have the flexibility, try moving the Roku around a bit.  Sometimes even just a few inches can make a difference.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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