Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I am having the same issue - Started today to all 4 of my Roku streaming sticks.  Did a reboot of router and sticks.  The sticks connect to my network, but not the internet.  All other household devices have no issues.

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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My new (less than two months) Roku Express, provided as a warranty replacement, is now not connecting to my wireless router. Another Roku, and all other devices, are connecting fine. Have of course tried all of the troubleshooting procedures.

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Mine has not come back on either 

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Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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@bwcoppola @Midstate 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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