Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Victor142
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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My brand new Roku Express 4k + works for one day. Next day have have the same issue as yours. All my other apple devices work fine. I have rebooted , disconnected, factory resented several times. Still same internet poordownload speed. I am considering return it and pay the Apple TV.

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Chumina
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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No puedo conectar el Roku la señal de internet dice que está excelente pero el roku dice  no conectado.Que puedo hacer

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RokuKariza-D
Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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Hi @Victor142 @Chumina

Thanks for the post.

Please be advised that we only support English in the Roku Community. We had to use google translate to understand your inquiry.


If you're getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

Moreover, please be advised that some models of Roku Express are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings System About. Please let us know as well the troubleshooting you've done so we know what steps we should take next.


Let us know if that works.

All the best,
Irene

Kariza D.
Roku Forum Moderator
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alliciadarling
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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My Roku is a disappointment.  A REAL disappointment.  I bought the ROKU stick five years ago, and never had a problem with it.  Eventually, it died and I replaced it with the ROKU express.  The express never remains connected to the Wifi.  It cannot connect when EVERY other wifi lovin' device in my home can.  When I inquire about why my ROKU is doing this to me, Roku blames my internet provider.  But everything else is working fine.   Just not ROKU.  I guess I'll have to look for another option.   

RokuDanny-R
Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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@alliciadarling

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express/Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to provide us with the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tojarn
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I have a 3900X ROKU Express and I can confirm this is technically NOT a ROKU issue.

I have XFINITY and I could reset, reconnect the modem and ROKU stick and the connection would return then would be lost after 10 mins or so before disconnecting on its own.

Rinse, Repeat and Anger....

I called XFINITY and they pushed out a dedicated 2.4GHz signal from my router.

I connected to the new dedicated signal and voila...  No issues and faster than ever.

It seems the new router firmware adjusted the Wifi signal so it no longer works on older ROKU devices.

I'm not tech savvy enough to understand it, but it worked.

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Snafu420
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I don't use a router at all and share my internet with my close neighbor who has a router.  Would it help if I used a router then hook into my Roku cuz I also lose connection especially during the day where late night I don't have any issues.  However my tablet kicks me off after a short time and won't even bring up available  networks when normally there are like 15 listed what the heck

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RokuIrene-S
Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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Hi @Snafu420

Thanks for the post.

 

If you're getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi® or Ethernet.

We do suggest trying to power cycle your Roku device as well as the router. Can you please provide us the serial number as well the model number of your Roku device.

Please let us know what troubleshooting you've done so we know what steps we should take next.


All the best,
Irene

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Haleypnw
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Try changing your WiFi password.

I jumped through hoops to try and figure out why my roku kept disconnecting and I found that if I just reset my WiFi password it automatically starts workin again!

It’s annoying but I’m lazy and don’t want to do any more investigating. I’ve had to change my password 3 or 4 times this month to make the roku work again. 

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