Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Legolasmcm
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I'm on 9.4 and if said it last updated on 12.10.2020. I think this has been going on for more days than that. 

 

 

 

 

 

 

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Rolandsizzers
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Swapped to an Anazon Firestick Lite which works perfectly!

 

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Klutz
Level 10

Re: Loosing internet connection and everything else in the house works still except the roku

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As of 11:00 am EST, v9.4.0, Build 4190 was the most current when I update checked.

For me, this started 11/11/20.

I have not heard of anyone that switched to FireStick that had a problem, not did they need to change any wifi settings. (Including myself.)

 

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CantBeForReal
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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Switching to something else is really the only way to fix it. Roku does not respond to these issues and when they do, they tell you to reboot your system every time. It's a frustrating no-fix and they go onto the next issue. Until Roku catches up and their devices can handle the 200MB of WiFi you throw at it, you're best to switch to something else. If anyone is reading this and wondering which device they should use... use the firestick. Use Amazon the entire way. Roku was first, out-of-box, but they fell behind and don't have the ability to catch up to today's technology or customer service. Buy Roku and you are on your own. Your device will not be able to stream the way you think it should and you'll be in forever loop of rebooting your server on advice from a person they just hired who knows nothing about the Roku product.

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lvcta21
Level 8

Re: Loosing internet connection and everything else in the house works still except the roku

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I really wish I could just get my money back on this **bleep** thing. I hate throwing money down the drain!

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CantBeForReal
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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Go here: https://support.roku.com/article/218003557

At the bottom of the page, click "No" and then lay into them. Maybe if enough people do that, they'll think maybe they should come clean and tell people their system only works with WiFi from 2005 or prior, or maybe, just maybe, they'll hire a programmer that can solve the issue. Maybe a disgruntled Firestick programmer will go work for Roku and fix the issue?

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Speedyp
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Pass this on to CORPORATE....If Roku doesn't resolve the disconnecting problems, 1000's of users are having their stock will not stay at $260.00 per share very long!  The standard jargon of "tell more so I can better understand your problem" doesn't fly. We all have rebooted our modems, unplugged our sticks and players, turned off the power and your devices still won't connect or freeze up or lose connection to the wifi even if the modem is next to the TV. Come on...fix this problem with a patch and do it NOW!

My Roku stick+ is just over a year old and it worked great until your updates crashed everybody's device.

 

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shanks2k
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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@Schmooey  It didn't work. Getting amazing results while testing out the speed (over 190 Mbps).

All other devices have no issues on the network, except Roku. It used to work well until a week or two back and now it's terrible. Keeps buffering/poor resolution on Prime Video, Netflix,  Youtube etc. The worse part is there is no way to reach out to Roku. Unfortunately, the only solution seems to be to replace it. 

fcaberera
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I have same issue it seems if you disconnect for 10 in or so then power back on it works fine..  Did anyone find a solution?  Has Roku mentioned any new firmware?

 

 

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MitchellMB
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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This solution that worked for my set concerns losing WiFi connectivity only. This fix does not address buffering issues: 

for WiFi connectivity drops: try settings/power/fast tv start/enabled

2 months since doing this based on recommendation on this forum earlier and it’s worked fine. Knock on wood.....

 

good luck! 

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