Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 8

Loosing internet connection and everything else in the house works still except the roku

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Never fails everyday watching tv on my roku and we lose connection to the internet. My kids are in the other room using the Xbox or on their iPads and they are still connected to the internet, it’s just the roku. Have read thru all the posts and can’t figure out what’s going on. Had Epb come out and bring a new router, it’s nothing wrong with the internet it’s the roku. Please help! It seems to fix itself after a 10 mins or I reset the router. But that’s annoying 

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Level 8

Re: Loosing internet connection and everything else in the house works still except the roku

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Disconnect both HDMI & power cables from your Roku /Roku TV. Turn off your router/modem. Wait about 10 minutes, then turn the router back on, wait 5-10, then reconnect/reinstall the Roku. Once at Home screen, go into settings, network, and do a reset - that will delete your SSID & password, so make certain you know each. Roku will restart, go to settings, network, set up network, select your network from the scan, enter your password, and finally you’ll be connected. Good luck!

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77 Replies
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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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mine does the same but it hasnt came on

 

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Same problem here.

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Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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@RobC3 @Mmeneely @Melbob1980 

Thanks for the note. What model of Roku device are you using? (Settings>System>About) 

We recommend rebooting both your wireless router and your Roku device. In some cases, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Check out some wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

Please let us know what model device you are trying to connect.

We will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I have rebooted 10 times, reset my wireless so

much that I went and exchanged my internet box just to make sure I’m not crazy. Went to all of Roku Settings powered down restarted,

set up wireless over and over, updated during the day when it finally worked again and boom, It HAPPENED AGAIN.. It seems to be happening at the same time now for the third day in a row. 1 or 1:15am. My phone works fine my iPad and all the streaming channels are fine on these devices. Fix it or we are going to throw away all 5 of your different Roku devices and go with fire sticks and apple tv. Stop telling people to reboot we aren’t idiots 🙄😣.. customer service would be nice w a live person. Or a page to update customers your system is down.. SOMETHING?

Maybe Roku has reached the end and becoming obsolete. 🤷🏻‍♀️ And if it’s happening because we need to upgrade to the newest devices well then... kick rocks.. our devices are 2 yrs old ... not happening 

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Level 8

Re: Loosing internet connection and everything else in the house works still except the roku

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Exactly! Of course I rebooted everything and sure will come back on but is only a matter of time before it happens again!!

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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How is it made to work?

 

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Level 7

Roku Express (3900) Cannot Login with Device

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I cannot login using the Roku device. I can login on my laptop, and I am positive I am using the correct login on my device - have tried many times. I have verified that I am connected to the internet. I've used the device for a couple of years with no problems, but now all it says is that there is a problem with the username or password.

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Same here. Started last night. Both streaming sticks have been slowing down since last week’s Roku update and now I have to unplug them for awhile before watching TV, every time. 

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Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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Ditto. I have two TVs, each with a Roku Express. One has stopped connecting to the wireless signal. Multiple attempts at restarting the Roku and the router have failed, as has manually re-entering the router ID and password. No other devices have any trouble connecting anywhere in the house.