Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
We have a 1 year old television from LG. It is connected to the internet, but the Roku won't connect. Help? We've already disconnected everything and reset everything, including the tv to factory specs.
What do you mean by "the Roku won't connect"? Do you get no display when you connect your Roku to an HDMI port on your tv and set your tv to use that HDMI as its input? Or are you saying you can't get your Roku to the internet? Or maybe it doesn't connect to your wifi?
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking " Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
I am having the same issue. My roku stick has been working just fine for a year, but now wont’t connect to the WiFi when it is plugged into my lg tv. I have tested it on my projector and it works fine there. I have restarted my modem and did a factory reset on the roku. After the factory reset, it worked ok, but after turning off the tv, the same problem occurs.