Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I recently moved and switched wifi companies (from Comcast to Spectrum). I'm trying to connect my roku to my new wifi and although it's seeing every other wifi network in my building (including other Spectrum networks) mine is not showing up on the screen. I've reset my roku and my router multiples times but my roku is still not seeing the wifi network. How do I fix this?
Re: Just moved and Roku isn't seeing my wifi network
What model Roku? Of current models, low end Express and Premiere models only support 2.4 GHz wifi band, not 5 GHz band. If your router is a dual band that supports both 2.4 GHz and 5 GHz bands, make sure router is configured with 2.4 GHz band enabled.
Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T