Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
knasty662
Level 7

Issue Report Tracker ID Presented when attempting to set up my Roku Device.

Hi, 

I'm now on my 4th replacement device for my Roku Premier. The most recent replacement arrived today and attempted to connect to my wireless router. 

Initially, it connected to my wireless, updated, restarted, and then wouldn't connect to my wi-fi post updates.

It gave me an issue ID to report, but cannot locate where to input this information anywhere on the support site.

Thanks in advance for any assistance.

0 Kudos
4 Replies
Highlighted
boogernose
Level 12

Re: Issue Report Tracker ID Presented when attempting to set up my Roku Device.

Settings/Network/Setup connection>>Wireless

I think youre talking about an error code.

You could post that here. I hope its not about HDCP.

Roku Ultra ---Ethernet rules---
0 Kudos
Highlighted
knasty662
Level 7

Re: Issue Report Tracker ID Presented when attempting to set up my Roku Device.

Doesn't appear to be an HDCP issue. 

 

pop up states:

"Issue report tracker

Please use issue ID 35-242-743 to report the current issue."

0 Kudos
Highlighted
boogernose
Level 12

Re: Issue Report Tracker ID Presented when attempting to set up my Roku Device.

It may actually be part of a scam.

I think you should do a Factory reset.

Settings/System/Advanced system settings>>Factory reset

Do it without any MicroSD memory in.

Where are you getting these Roku's from?

If you cant accesss the Home screen find the reset button most likely a pin hole

with a button in it. Hold it down with a paper clip a good 30 seconds.

Log into your Roku account here: https://www.roku.com/

Do you owe Roku money???

 

Roku Ultra ---Ethernet rules---
0 Kudos
Highlighted
knasty662
Level 7

Re: Issue Report Tracker ID Presented when attempting to set up my Roku Device.

Yeah, the scam thing definitely crossed my mind - I couldn't locate any similar issues in forums or the support page.

 

It's a fresh Roku Premier that I received in exchange for a faulty device from Roku (my 4th in less than a year). I have an older Roku 2 that has had zero problems over the last 4 years. I've tried changing the channel on my router to no avail, and the last 3 replacement devices I've received have all had connectivity issues.

 

I'll try the hard reset when I get home. Thanks.

0 Kudos