Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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jmontalvoteach
Level 7

Is Roku down right now? Internet is working for everything else

I have done everything in the steps, but there is no number or chat or email to contact Roku with.  

Signal strength is excellent

All other devices are connecting to the internet. 

I have reset router and roku numerous times.

I have reset the Roku system.  

I am current on my internet bill!

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4 REPLIES 4\
billbarasch
Level 7

Re: Is Roku down right now? Internet is working for everything else

I have similar problem on my Roku 3 after software update today. 10/6/21. I get messages cant play channel and updated and factory reset Roku still not working. I think there is something wrong with the software update at least for Roku 3

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Lmgarcia
Level 7

Re: Is Roku down right now? Internet is working for everything else

Hold the reset button on the Roku box until it restarts automatically.  When you see the word Roku move for a while.  I held it for almost a minute.

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makaiguy
Community Streaming Expert

Re: Is Roku down right now? Internet is working for everything else

@jmontalvoteach& @billbarasch -

Might your router be one supplied by your internet provider? If so, your problem may have been caused by a recent update to your router. This has been reported lately with equipment from Xfinity and Cox, but there may be others.

Affected users report the router configuration needs to be switched from g/n security back to b/g/n. If you don't have access to your router's control panel you may have to have your internet provider do it for you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Is Roku down right now? Internet is working for everything else

Hi everyone,

Thanks for the posts.

There have been no recent outages with Roku. If you are experiencing an issue, we would always recommend first rebooting your wireless network to see if that resolves the issue. 

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

-are you seeing any error messages?
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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