Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7


We just moved, our roku 3 functioned perfectly on our network pre-move.

I just hooked it up at our new place and entered in the login for our network, it all connects fine.  Signal strength is strong, the roku and our xfinity gateway are literally on the other side of the wall from each other.

Roku says our internet speed is 0mbps. says our internet speed is 97 mbps.

No apps or updates load/download on the device.

How do I get this working?

0 Kudos
1 REPLY 1\
Roku Employee
Roku Employee

Re: Internet


Thanks for the inquiry.

We would recommend taking a look at the troubleshooting steps provided on our Support page here: How do I check the connection to my home network and the internet?


Danny R.
Roku Forum Moderator
0 Kudos