Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Davison96
Level 7

Internet not connecting to the roku

Hi my internet is not connecting to my Roku 

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4 REPLIES 4\
Jessicaj
Level 7

Re: Internet not connecting to the roku

My won't either. I have a roku premiere 4620x.

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AvsGunnar
Community Streaming Expert

Re: Internet not connecting to the roku

Have you both checked @RokuDanny-R latest post regarding the updated troubleshooting tips pinned to the top of this section - Wireless Network Troubleshooting Help?

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Wireless-Network-Troubleshooting-He...

If still having problems, then post back with specific Roku models and router models and other info gleamed from the troubleshooting in order to narrow the problem.  More info the better.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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RokuDanny-R
Roku Employee
Roku Employee

Re: Internet not connecting to the roku

@Davison96 @Jessicaj

Thanks for the posts.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express and Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jessicaj
Level 7

Re: Internet not connecting to the roku

Thanks for the suggestions! Turns out I had to turn off bridge mode on my router. After that everything is working great!