Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Davison96
Level 7

Internet not connecting to the roku

Hi my internet is not connecting to my Roku 

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4 Replies
Jessicaj
Level 7

Re: Internet not connecting to the roku

My won't either. I have a roku premiere 4620x.

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AvsGunnar
Level 10

Re: Internet not connecting to the roku

Have you both checked @RokuDanny-R latest post regarding the updated troubleshooting tips pinned to the top of this section - Wireless Network Troubleshooting Help?

https://community.roku.com/t5/Network-Wireless-Wired-Connections/Wireless-Network-Troubleshooting-He...

If still having problems, then post back with specific Roku models and router models and other info gleamed from the troubleshooting in order to narrow the problem.  More info the better.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Internet not connecting to the roku

@Davison96 @Jessicaj

Thanks for the posts.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

Please answer the following questions so we can get a better understanding of what you are seeing:

- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express and Premiere is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. 
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried moving the device closer to your router to see if you can get connected? 
- How long have you been experiencing this problem?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About along with the answers to the above questions and I'll be able to assist you further from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Jessicaj
Level 7

Re: Internet not connecting to the roku

Thanks for the suggestions! Turns out I had to turn off bridge mode on my router. After that everything is working great!