Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
sarar
Level 7

Internet is working but suddenly my Roku device won’t let me access any of my Netflix, Hulu, etc

Help! My internet is up and working, but I can’t access Netflix, Hulu, etc. I’ve even unplugged my Roku and nothing works. Keeps saying I’m not connected to my wireless internet.

1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: Internet is working but suddenly my Roku device won’t let me access any of my Netflix, Hulu, etc

Hi @sarar

 Thanks for the post.

We recommend starting here to troubleshoot Network issues: What should I do if I cannot connect to my home ... - Roku
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.

Thanks,

Mary

0 Kudos