Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Karmagedon
Level 10

Re: Internet download Speed is Poor

Yay, restart save the day again!

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LH
Level 7

Re: Internet download Speed is Poor

Is the quickest fix purchasing sticks? 

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Getzinj
Level 7

Re: Internet download Speed is Poor

FYI, I have a WIRED Internet connection with approximately 200 Mbps connection. Roku says the speed is merely “good” at 76 Mbps. 

Seriously? A wired connection to a 200 Mbps internet only gives me 76 Mbps on the Roku?  Something is seriously wrong. 

Deeandme93
Level 7

Re: Internet download Speed is Poor

I'm having the exact same problem streaming starts and stops the percentage keeps coming on the screen internet download speed says good (3 BPS) SO I'M NOT SURE WHAT THE PROBLEM IS please let me have any suggestions you may have that have worked for you

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Tipony11
Level 7

Re: Internet download Speed is Poor

Reset your network connection in the advance settings menu. Then go to network menu and log back into your wireless internet.

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LatinaLinda2
Level 7

Re: Internenot your devicet download Speed is Poor

Not your device. I have 3, all have same problem. Paid for a yearly program...no change. Website directed to...not available 

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ghdavis
Level 7

Re: Internet download Speed is Poor

Hi Danny,  this problem is very unusual, my Nvidia is showing 80mbs down with an ethernet connection and on the same connection my Roku TV is reporting between 12 - 14 mbs down. If I run analiti I show about 80mbs download? 

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LatinaLinda2
Level 7

Re: Internet download Speed is Poor

I'm not Danny. And I am waiting on a response for a few months now. Download speeds inconsistant with ROKU only. I have three. All have intermittant problems. All the same...download speed. 

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ina33
Level 8

Re: Internet download Speed is Poor

You've contacted ROKU? If not, I don't think they monitor these "customer community" questions, so you can try the article link below, or try the "Agent support" link, to see if you can get personalized help. Good luck.
https://support.roku.com/article/213122277

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Valvo
Level 7

Re: Internet download Speed is Poor

I'm having the same issue, I have 100/10 Mbps optical fiber Internet and my Roku TCL 55R617 TV doesn't show more than 30Mbps (shows "good" when using the Check Connection tool). It doesn't matter if it is Wi-Fi or wired, it will always show the same and now I'm starting to get a lot of buffering issues when streaming 4K in YoutTube. I should be getting 100 since this is supposed to be a Megabit internet port, this is really frustrating. Roku, you need to solve this ASAP.

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