Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Re: Internet download Speed is Poor

I have a Roku express and I encountered the same problem on Saturday too, and it's still not working.

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Level 7

Re: Internet download Speed is Poor

I have 3 wireless sticks and 1 wired connection.  All were great for a long time, then 1 wireless stick went south.  Check connection, reconnect and still getting no internet and 0 mbps download speed although wireless connection rated as excellent.  Finally tried just unplugging power to the stick and let it sit for a minute or so.  plug it back in, turn on tv, give it a minute to connect to network and then do a check connection in settings and bingo, both wireless connect and internet connect with green checks and then it shows 76 mbps download speed.  Did it to all three wireless sticks and all is well with improvements up close to my wired roku devices which scores 88 MBPS download speed.  My wireless channel is 36 and I never changed that because at this point all is well so why bother with all that.

Hope this works for everyone.

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Level 7

Re: Internet download Speed is Poor

I have 3 wireless sticks and 1 wired connection.  All were great for a long time, then 1 wireless stick went south.  Check connection, reconnect and still getting no internet and 0 mbps download speed although wireless connection rated as excellent.  Finally tried just unplugging power to the stick and let it sit for a minute or so.  plug it back in, turn on tv, give it a minute to connect to network and then do a check connection in settings and bingo, both wireless connect and internet connect with green checks and then it shows 76 mbps download speed.  Did it to all three wireless sticks and all is well with improvements up close to my wired roku devices which scores 88 MBPS download speed.  My wireless channel is 36 and I never changed that because at this point all is well so why bother with all that.

Hope this works for everyone.

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Level 7

Re: Internet download Speed is Poor

I have the same issue. 

I just purchased a new Roku Premier for our bedroom and tried all the possible solutions. When I connect to the wifi signal quality is excellent but the connection speed is shown as poor (1 or 0 Mbps).

I was using an old version of Amazon fire TV stick and had no problem with the wifi in that location. I tried other channels for the wifi and no improvement. I even moved the Roku to the other room right next to the Router but still have the same issue! The software is updated to the most recent version. 

what surprised me was that when I tried my phone hotspot the Roku connected successfully and connection speed was much better (20 Mbps). I have a high speed internet at my place and the Router is one of the latest versions (I did a speed test and  the download speed was 50Mbps).

I am really disappointed with the Roku performance and will return it if I cannot find a solution. 

#RokuPremire #3920 #3920R

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Level 7

Re: Internet download Speed is Poor

It hasn't been working for weeks now, so I got a refund as it wasn't fit for purpose.  I only had it for 18 months.  I bought a Amazon Fire TV Stick which works perfectly.

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