Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Internet download Speed is Poor

I am constantly having issues with my Roku and streaming.  When I check connection it shows Excellent Wireless signal strength but Poor (0Mbps) Internet download speed. I called my ISP and they had me do a speed test on laptop next to TV and shows 33.73 download mbps via Sometimes we can watch but mostly we cannot any more.  The tech guys at ISP thinks its my device as no other issues with phone or laptop with service.  Thoughts?

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1 Reply
Roku Employee
Roku Employee

Re: Internet download Speed is Poor


Thanks for the inquiry.

Have you tried changing the wireless broadcast channel on the router to see if this improves your network connectivity?

Check out some additional wireless troubleshooting tips here: 
Tips for improving the wireless connection to your Roku® streaming device

Please keep us posted.


Danny R.
Roku Forum Moderator
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