Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I recently got a Verizon branded Android tv streaming box on Tuesday. It comes with a wireless AC wifi adapter and with a good not great wifi signal it connects to my router at 846mbps. All of my 5 Roku devices are wireless AC devices and connect at 169mbs back to my router with a strong signal.
This morning I could not load anything on Roku, not YouTube or netflix it took an eternity. Then I used a long cable and brought my router upstairs, outside the bedroom where I had my Roku express. Abracadabara! Everything is streaming and I am happy watching Netflix.
I have the Roku express in both the living room & one bedroom & I’ve been having this internet issue for already 2/3 weeks. Whether I’m watching a movie or on sling it’ll say that there’s no internet connection then go back to playing whatever was playing. Also when I check the connect it always says “Good 30 mbps” when it’s working & “Good 3 mbps” when it’s acting up. & my notes internet connection on my phone is great. It’s very frustrating having to deal with this issue & have no permanent solution to fix it.
Please also answer the following questions so we can get a better understanding of what you are seeing.
Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
Have you tried moving the device closer to your router to see if you can get connected?
If those things still aren't helping, please provide the serial number of the affected Roku device by navigating to Settings > System > About along with the answers to the above questions. We'll be able to assist you from there.