Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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thatguybunger
Level 9

Re: Internet download Speed is Poor

So that's a big fat no on my previous post.  Roku was working fine this AM, got on about an hour ago, and no go.  Checked my other 2 Roku TV's...same thing.  Tried my Ultra and Premier.  Nothing.

 

Why on earth hasn't this been fixed?  I have essentially 5 Roku brick's in my house that sorta work when they want to, and no rhyme or reason when they will or won't work.  

 

I could sell the Ultra and Premier, but the TV's are a bit more of a pain to deal with.  Having a roku TV only to plug a Firestick or something else into it seems stupid.

HelpfulDad
Level 8

Re: Internet download Speed is Poor

AppleTV works flawlessly.  Too bad because Id rather not give Apple more money but Roku doesn’t care after they sell you the box

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OwnerofDevices
Level 9

Re: Internet download Speed is Poor

I recently got a Verizon branded Android tv streaming box on Tuesday. It comes with a wireless AC wifi adapter and with a good not great wifi signal it connects to my router at 846mbps. All of my 5 Roku devices are wireless AC devices and connect at 169mbs back to my router with a strong signal. 

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thatguybunger
Level 9

Re: Internet download Speed is Poor

I'd be thrilled if mine would connect at all.

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Two2face
Level 7

Re: Internet download Speed is Poor

Hi, I moved my router nearer to the Roku device.  

This morning I could not load anything on Roku, not YouTube or netflix it took an eternity.  Then I used a long cable and brought my router upstairs, outside the bedroom where I had my Roku express.  Abracadabara!  Everything is streaming and I am happy watching Netflix.  

Hope this helps, please spread the word.  

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katty08
Level 7

Re: Internet download Speed is Poor

I have the Roku express in both the living room & one bedroom & I’ve  been having this internet issue for already 2/3 weeks. Whether I’m watching a movie or on sling it’ll say that there’s no internet connection then go back to playing whatever was playing. Also when I check the connect it always says “Good 30 mbps” when it’s working &  “Good 3 mbps” when it’s acting up. & my notes internet connection on my phone is great.  It’s very frustrating having to deal with this issue & have no permanent solution to fix it. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Internet download Speed is Poor

Hi @katty08

Thanks for letting us know about the issue you're experiencing.

I would recommend checking out this Support page for troubleshooting steps: What should I do if I cannot connect to my home network or the internet?

Please also answer the following questions so we can get a better understanding of what you are seeing.

  1. Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
  2. Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
  3. Have you tried moving the device closer to your router to see if you can get connected?

If those things still aren't helping, please provide the serial number of the affected Roku device by navigating to Settings > System > About along with the answers to the above questions. We'll be able to assist you from there.

All the best,
Kariza

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