Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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JT12
Level 7

Internet connection fine but won’t stream LIVE tv? Help!

I just installed a new Roku stick.  Install was fine, connected to internet but I keep getting “we’re having trouble with this” on ALL of my live channels.  Netflix… fine, streaming movies…fine, but will not play anything that’s live on ESPN+. Hulu, none of those.  I checked my internet connection and it’s fine…. Can anyone help.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Internet connection fine but won’t stream LIVE tv? Help!

@JT12

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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