Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Internet connection Problem


I just bought a Roku Premier and I can't put my password to connect to internet.

I chose my WiFI and them the screen to enter the password starts blinking.

So it is impossible to enter the password. Is this happening to anyone else.

My internet is working fine with other devices. Does anyone know what to do?


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2 Replies
Community Streaming Expert

Re: Internet connection Problem

The first thing I'd try would be to unplug the power cord for a few seconds then plug it back in.  When it powers back up see if allows you to make your connection.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Level 7

Re: Internet connection Problem

I have Roku Premier and it continues to say "unable to connect to wireless network".  It is not accepting my password.  I am just setting it up for the first time.  I have unplugged several times, restarted several times, and it is still not accepting my password.  Any idea on how to resolve this issue?

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