Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Internet connection Problem


I just bought a Roku Premier and I can't put my password to connect to internet.

I chose my WiFI and them the screen to enter the password starts blinking.

So it is impossible to enter the password. Is this happening to anyone else.

My internet is working fine with other devices. Does anyone know what to do?


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Community Streaming Expert

Re: Internet connection Problem

The first thing I'd try would be to unplug the power cord for a few seconds then plug it back in.  When it powers back up see if allows you to make your connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Level 7

Re: Internet connection Problem

I have Roku Premier and it continues to say "unable to connect to wireless network".  It is not accepting my password.  I am just setting it up for the first time.  I have unplugged several times, restarted several times, and it is still not accepting my password.  Any idea on how to resolve this issue?

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