Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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LukeGrimit
Level 8

Internet Problems

My Roku Smart tv we’ll not connect to my wifi internet. It can connect to my phone hotspot but not my Wifi. All my other devices connect to this internet both over Wifi and through Ethernet and work fine but my tv can also connect to my phones hotspot fine. So I cannot figure out why it can’t connect to my home Wifi 

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makaiguy
Community Streaming Expert

Re: Internet Problems


@LukeGrimit wrote:

My Roku Smart tv we’ll not connect to my wifi internet. It can connect to my phone hotspot but not my Wifi. All my other devices connect to this internet both over Wifi and through Ethernet and work fine but my tv can also connect to my phones hotspot fine. So I cannot figure out why it can’t connect to my home Wifi 


This has always worked for me to re-establish my net connection when it has been lost:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

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Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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