Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

Interference with streaming

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How do I stop the little red circle with the % in it from stopping a 45 minute program 14 times?  It happens to all programs on the two streams I use - Netflex and Hallmark.   

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Level 19

Re: Interference with streaming

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Hi there, 

Thanks for the note. You'll want to start here to troubleshoot wireless connection issues or buffering on your device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

In particular, changing the wireless broadcast channel on your wireless router to decrease interference, by choosing another channel not in use by other networks around you, typically helps improve streaming performance. Your ISP or wireless router manufacturer can assist you further with this. 

You'll also want to confirm that you have the minimum required bandwidth required to stream. Each channel provider has their own requirements, so you'll want to contact any specific channel provider directly to inquire further and compare their requirements to your current internet plan. 

 

Thanks,

Tanner

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Level 20

Re: Interference with streaming

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@WA73783 wrote:

How do I stop the little red circle with the % in it from stopping a 45 minute program 14 times?  It happens to all programs on the two streams I use - Netflex and Hallmark.   


That's called buffering, and happens when the stream isn't fast enough to keep up. What speed of Internet do you have? There's no way to "stop" it, other than having a sufficiently fast Internet connection. 

You didn't say what model Roku you have, nor if it's connected via WiFi or a wired Internet connection. If your Internet is fast enough (more than 20 Mbps) and you're using WiFi, you're likely experiencing wireless interference. Changing the channel your router uses for WiFi might clear interference from another device using the same channel.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Highlighted
Level 19

Re: Interference with streaming

Jump to solution

Hi there, 

Thanks for the note. You'll want to start here to troubleshoot wireless connection issues or buffering on your device: https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

In particular, changing the wireless broadcast channel on your wireless router to decrease interference, by choosing another channel not in use by other networks around you, typically helps improve streaming performance. Your ISP or wireless router manufacturer can assist you further with this. 

You'll also want to confirm that you have the minimum required bandwidth required to stream. Each channel provider has their own requirements, so you'll want to contact any specific channel provider directly to inquire further and compare their requirements to your current internet plan. 

 

Thanks,

Tanner

View solution in original post

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