Wi-Fi & connectivity

[Suptown]

My wireless modem stopped working and I have fired up a new one.  Every other tv and device is connecting to the network but this  one particular tv.

have done a factory reset restarted my router and nothing works.  Is there anything else I can try.

[Suptown]

It’s an Onn.rokutv.  Not an Inn

[RokuKariza-D]

Hey @Suptown

Thanks for reaching out here in the Community.

If your internet service provider is Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Please keep us posted!

All the best,
Kariza

[Ello2022]

@Suptown  Your ONN Roku TV is dual band which means connect to 2.4 or 5.0. Have you tried both? 

[renojim]

@Suptown, are you getting any error messages/codes?  What exactly is happening when you try to connect?