Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Chasity
Level 7

IP address to link phone

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How do I get my roku device complete IP address to link my phone to my roku since I lost my remote?

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renojim
Community Streaming Expert

Re: IP address

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What device?  I'm guessing it's not already connected to your network or the app would be able to find it.  If it's a WiFi only Roku, your Roku MUST connect to your WiFi before you can use your phone.  If it supports a wired connection (only the Ultra), then the app should be able to find it.  If it doesn't support a wired connection and it's not connected, the only way to get it to connect is to use a Roku remote or a universal remote that supports Roku.  If it's a stick, the ONLY way to get it to connect to your WiFi is using a Roku remote.  No universal remotes will work with a stick.

 

-JT

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8 REPLIES 8\
renojim
Community Streaming Expert

Re: IP address

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What device?  I'm guessing it's not already connected to your network or the app would be able to find it.  If it's a WiFi only Roku, your Roku MUST connect to your WiFi before you can use your phone.  If it supports a wired connection (only the Ultra), then the app should be able to find it.  If it doesn't support a wired connection and it's not connected, the only way to get it to connect is to use a Roku remote or a universal remote that supports Roku.  If it's a stick, the ONLY way to get it to connect to your WiFi is using a Roku remote.  No universal remotes will work with a stick.

 

-JT

Roku Community Streaming Expert

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View solution in original post

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Ksan9
Level 7

Re: IP address

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I have roku streaming stick and I need my ip address took link it to my wifi and phone for a remote. I lost my remote and get get my ip address  or control my roku to hook it to wifi. Please any help with finding my ip address 

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kmaisonneuve99
Level 7

Ip address

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I lost my roku remote and i just downloaded the app but now the app wont let me use the remote unless i have the ip address but i cant get the ip address with out the remote, how can i get the ip address for mt roku box without being able to use the remote to find it in the settings???

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Dekhendra
Level 7

Re: IP address

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Loss my remote.need ip address

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renojim
Community Streaming Expert

Re: Ip address

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@kmaisonneuve99 

This gets asked again and again and again.  You're Roku doesn't have an IP address until it's connected to your network.  There is no way to get it connected to your network, if it's not already, without a physical remote.  If it is already connected, I would think the app would be able to find it.  I would only use the official Roku remote app.

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renojim
Community Streaming Expert

Re: IP address

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Can't be done.  Your Roku doesn't have an IP address until it's connected to your network.  There is no way to get it connected to your network without a physical remote.

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terri3
Level 7

Re: IP address

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I need the IP address. My phone had an app to use as a remote. working fine an hour ago NOW remote states to wake up device must turn on TV (it is). Added a different ROKU app remote. Still giving me the same message

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renojim
Community Streaming Expert

Re: IP address

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Your TV must no longer be connected to your network.  Try resetting everything - your modem/router and TV.  Unplug the power of each for a few seconds and plug them back in.

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