Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
Re: I need the ip adress for the roku stick with the sirial nomber: 5S4629412248 thanks
I expect you're trying to connect your Roku stick to your network by using the Roku app on a mobile device.
The Roku has no native IP number. The IP is assigned by the router when the Roku gets connected to the network. So until you get the network connection established the Roku doesn't have an IP number at all. That means the Roku app on your phone or tablet can't be used to connect and do anything with a Roku until the Roku and your mobile device are both connected to your current network.
If the Roku was originally connected to a net and if it has not had a factory reset since then, it is still trying to connect to the old network name (SSID) and password as was used previously. If you can reset your current router to use this SSID and password, then your Roku should connect. At that point, the Roku app on a mobile device connected to that same net should be able to find and control your Roku.
Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.
All units other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku. Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes
Roku sticks are usually out of sight behind the tv where line of sight is blocked and so do not use IR. For Roku sticks you will need a "point anywhere" Roku remote connecting via radio frequencies (RF). See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number. Purple Roku sticks (model 3500) have long been out of production and require a unique remote that is no longer available.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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