Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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syhnimrn
Level 7

I lost the remote and my roku is not connected my wifi. How can I find roku's is address,

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Hey guys, I lost the remote so what I'm trying is to connect roku with app but I need roku's ip address. Unfortunately, roku is not connected to the wifi so I cannot see ip address. Is there any way that I can see my roku's ip address? 

Thanks in advance Smiley Happy 

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makaiguy
Community Streaming Expert

Re: I lost the remote and my roku is not connected my wifi. How can I find roku's is address,

Jump to solution

The IP address is assigned by the router, so until you get connected to a net your Roku has no IP address.

The Roku app on a phone or tablet can only connect to a Roku that is already set up and connected to the same network the phone or tablet is on.   That means the app can't be used to connect and do anything with a Roku not yet set up on your current network.

If the Roku was originally connected to a net and if it has not had a factory reset since then, it is still trying to connect to the old network name (SSID) and password as was used previously. If you can reset your current router to use this SSID and password, then your Roku should connect. At that point, the Roku app on a mobile device connected to that same net should be able to find and control your Roku.

Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.  

All units other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku.  Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

Roku sticks are usually out of sight behind the tv and so do not use IR.  For Roku sticks you will need a Roku remote connecting via radio frequencies (RF).  See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number.  Purple Roku sticks have long been out of production and require a unique remote that is no longer available.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: I lost the remote and my roku is not connected my wifi. How can I find roku's is address,

Jump to solution

The IP address is assigned by the router, so until you get connected to a net your Roku has no IP address.

The Roku app on a phone or tablet can only connect to a Roku that is already set up and connected to the same network the phone or tablet is on.   That means the app can't be used to connect and do anything with a Roku not yet set up on your current network.

If the Roku was originally connected to a net and if it has not had a factory reset since then, it is still trying to connect to the old network name (SSID) and password as was used previously. If you can reset your current router to use this SSID and password, then your Roku should connect. At that point, the Roku app on a mobile device connected to that same net should be able to find and control your Roku.

Otherwise, you'll need to have a remote compatible with your Roku model to set up your connection to the new network/password.  

All units other than Roku sticks will respond to a shared set of infrared (IR) commands so any cheap universal remote you find at Walmart or a dollar store that says it is compatible with Roku will work as long has you have a direct line of sight to the Roku.  Or you can buy one from Roku via https://www.roku.com/products/accessories/player#Remotes

Roku sticks are usually out of sight behind the tv and so do not use IR.  For Roku sticks you will need a Roku remote connecting via radio frequencies (RF).  See https://www.roku.com/products/accessories/streaming-stick#Remotes or search on Ebay or Amazon for a remote for your Roku model number.  Purple Roku sticks have long been out of production and require a unique remote that is no longer available.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

View solution in original post

syhnimrn
Level 7

Re: I lost the remote and my roku is not connected my wifi. How can I find roku's is address,

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Thank you so much for your very helpful reply Smiley Happy 

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