Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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EHDecker
Level 7

Re: How to fix when Roku channels won't open or load

I started having this issue last week too. 

Other devices in the house connect fine. Other devices can stream all my channels just fine too.

The Roku (3941X - Roku Express 4K+) says it can connect to the 5G wireless but CAN'T connect to the internet (error 009 or error 016). And it can't play Amazon Prime or Disney+. But it CAN play AppleTV and Hulu (even though the device claims it's not connected to the internet).

I just bought this new device because I thought my old Roku Stick had died, but they exhibit the same issues with those channels.

My ISP (CenturyLink) checked the network and said it's healthy. And again, all my other devices are just fine.

Thanks for looking into this.

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