So it's no secret roku isn't going out of their way to fix this problem, my advice is do what I did for a replacement. I filed a complaint as if I had a roku tv since they offer support for such items and expressed my grievances there, while they talked to me like a dumbass for a little while trying to troubleshoot my problem despite me explaining what they did over and over, followed by telling multiple customer service reps to just look at their community message boards rather than act like i don't know to turn the device off and back on before messaging them. So eventually I sent screenshots of all the claims and informed them I'd be addressing the BBB if my problem was not solved by the end of the day, to which they replied with a free replacement
When I tried to call Support a few weeks ago with this same problem, I just got a recorded message saying that there were no humans in Support due to Covid. How long ago did you call?
I have a Roku 1 (Model 2710X) that quit working almost a week ago. All I get is the "Roku" name/logo that keeps reloading over and over, w/ an occasional black screen which flashes white before it goes back to the flipping name/logo.
I've done all of the above and still not connecting to my internet. This is crazy but glad to hear it's not just me. I will contact customer service as well.
I fwd’d my email to them 3 more times and I finally have a response that they rec’d my email, assigned a ticket # to it, and will be contacting me! Now wait again.
I have the same problem, and did the same things,and still can't get it resolved.
I'M HAVING THE SAME ISSUE FIRST THE SOUND GOES OUT,
@L1ghtbr1nger wrote:So it's no secret roku isn't going out of their way to fix this problem, my advice is do what I did for a replacement. I filed a complaint as if I had a roku tv since they offer support for such items and expressed my grievances there, while they talked to me like a dumbass for a little while trying to troubleshoot my problem despite me explaining what they did over and over, followed by telling multiple customer service reps to just look at their community message boards rather than act like i don't know to turn the device off and back on before messaging them. So eventually I sent screenshots of all the claims and informed them I'd be addressing the BBB if my problem was not solved by the end of the day, to which they replied with a free replacement
NOW WIRELESS INTERNET CONNECTION PROBLEMS