Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Alonzo
Level 7

How to connect roku to wifi that needs to be signed into threw a web browser and I have no service

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Need help to connect roku to wifi that has a sign in code when I try to hook up to the hotel or dorm I hook up to DIRECT-roku but I have no service and can not insert code thanks in advance

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RokuTannerD
Level 19

Re: Does Roku need to be region set?

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Thanks for the notes here. The instructions for how to use Hotel and Dorm connect are available in the Roku Support site here: https://support.roku.com/article/215058118-how-do-i-use-hotel-dorm-connect-to-connect-to-the-interne...

 

Thanks,

Tanner

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RokuDanny-R
Roku Employee
Roku Employee

Re: How to connect roku to wifi that needs to be signed into threw a web browser and I have no servi

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@Alonzo 

Thanks for the inquiry.

Can you help clarify the issue that you are experiencing? Has this device been activated and set up already, or is this the first time that you are activating and setting up your device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
HVuser
Level 7

Re: How to connect roku to wifi that needs to be signed into threw a web browser and I have no servi

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I have the same problem - I am trying to connect a new Roku Express to a guest wifi network. The Roku sees the network, but does not see that it requires a password. When it tries to connect, it says no internet. How do I get roku to recognize that a password is required for that network ?

 

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RokuTannerD
Level 19

Re: Does Roku need to be region set?

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Thanks for the notes here. The instructions for how to use Hotel and Dorm connect are available in the Roku Support site here: https://support.roku.com/article/215058118-how-do-i-use-hotel-dorm-connect-to-connect-to-the-interne...

 

Thanks,

Tanner

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Geanuseme00
Level 7

Re: Does Roku need to be region set?

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Hi, super frustrated here. I followed the info for connecting to the hotel wifi. Problem is, when the instructions pop up on the tv screen. The roku tv network disappears/is not longer available to connect to in order to follow the on screen instructions. I've tried on both my laptop and cell phone with no use. How am I supposed to complete the instructions if the "wireless" connection disappears/disconnects me. 

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renojim
Community Streaming Expert

Re: Does Roku need to be region set?

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Try this:
https://community.roku.com/t5/Network-Wireless-Wired-Connections/Direct-Roku-not-Visible/m-p/624906/...

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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Cmh429
Level 7

Re: Does Roku need to be region set?

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I have the Same issue. How do I fix it? 

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GMB706
Level 7

Re: How to connect roku to wifi that needs to be signed into threw a web browser and I have no servi

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Did anyone find an answer to this? Because the one given definitely doesn't work if you have NO CONNECTION!

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RokuKariza-D
Roku Employee
Roku Employee

Re: How to connect roku to wifi that needs to be signed into threw a web browser and I have no servi

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Hi @GMB706

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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GMB706
Level 7

Re: How to connect roku to wifi that needs to be signed into threw a web browser and I have no servi

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I just bought a new Roku that I'm trying to connec to viasat Go wifi. I've already updated the roku, but the go wifi requires you to sign in to use the free version. Using the steps Roku has listed to connect to a "Hotel or dorm" doesn't work because there's no internet service until you sign in. If it won't connect,  it's useless and I'll just return it.

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