Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have a roku my mom gave me a couple years ago and I’ve never used it but I lost the remote. I’m not sure if she has ever used it either. I looked up how to change the network with another phones hotspot and then use the roku app as a remote but, from what I can tell it requires you to know the network information that is currently attached to the roku which I do not know. Is there any way to just reset the roku and start fresh? How do I get around this? TIA
To add to what @renojim said, if it's any model of Roku Stick (the kind that can plug directly into a TV without a cable), it is completely unusable without a factory remote to get it connected to your network.
Yes, once it's on the network you can use the Roku app on a phone or tablet to control it. But it has to be on the network first, and with a Stick that requires a factory remote.
Dan Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.