Network - Wireless & Wired Connections

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Hotel and dorm connection issue

I am having an issue connecting my Roku express to my internet. I am currently using a two tiered internet connection and have been trying to connect to it using the hotel or college dorm option. My problem is that after I select the option on the Roku to connect via hotel or college dorm method the Roku will prompt me to connect to its newly activated ssid (direct-roku...ect) and enter my credentials but the Roku will automatically revert back and rescan before I can connect using my cellphone to do so. It is giving me maybe 10 seconds to connect to the network and enter my creds. This is humanly impossible and quite maddening to attempt. 

0 Kudos
14 Replies
Level 21

Re: Hotel and dorm connection issue

I've had the same situation with my Stick when traveling. I would attempt to use an iPad as the connection PC, and it would constantly change the screen back before I could complete the login. When I switched to my laptop, I never had another problem. So give a different device a try. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos

hotel and dorm connect

Why does it give 2 seconds to connect to it and write user name and password tried for a half hour to get the info all put in right away but no it dissapears in 4 seconds maxium it says oh you may have few minutes before it disconnects nope 4 seconds if I had a few minutes i wouldn't be making this article how do I get the dorm message to stay up for if in hotel or dorm dissapears in 4 seconds like wtf

Level 7

Re: hotel and dorm connect

I've tried other devices and have the same issue. Short of throwing the remote through my TV ive tried everything. This is clearly an r&d issue on the part of Roku. A simple software update that allows for more time would correct this issue. I had a similar issue with Google chromecast. That's why I got the Roku in the first place. I wonder if anyone else wants my money for useless junk. 

0 Kudos

Re: Hotel and dorm connection issue

We had a similar issue in a dorm room. We solved it by registering the MAC address of the ROKU device with the internet provider. This also solves our issues with his Nintendo Switch. I’d call the college IT group or internet provider. They both had ways of registering MAC addresses for devices that don’t have internet browser capabilities. 

0 Kudos
Level 8

Re: Hotel and dorm connection issue

I am at a Marriott property and am having exactly the same problem.  Very frustrating.  Registering MAC address with ISP for two nights not feasible.  Already wasted an hour of my time racing the clock to put in password.  Have done this a half dozen times at other hotels including Marriotts with no problem.  I will keep searching for a solution.

0 Kudos
Level 21

Re: Hotel and dorm connection issue


@alanbarta wrote:

I am at a Marriott property and am having exactly the same problem.  Very frustrating.  Registering MAC address with ISP for two nights not feasible.  Already wasted an hour of my time racing the clock to put in password.  Have done this a half dozen times at other hotels including Marriotts with no problem.  I will keep searching for a solution.


While I haven't traveled since March, I have stayed at Marriott properties many times over the years using a Roku. I was always having issues getting authenticated when using either my iPhone or iPad. Once I switched to using my Windows laptop, I never had another issue. No idea what the issue is with iOS devices, but that's what worked for me. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Level 8

Re: Hotel and dorm connection issue

Thanks!  I don't have a Windows device with me.  I have tried two different iOS devices (iPhone & iPad), a Chromebook, and an Android device.  The problem remains the same in that the option to connect to the Roku itself only flashes on the screen for a few minutes which is not enough time to type in the passcode and connect.  I would have to put my Chromebook into Developer Mode to spoof the MAC address and I have not ever done that.  I have ordered a travel router for future travels.  I have connected my Roku to by using my phone as a mobile hotspot.  Not ideal but it works.  My son is a bicycle racer and he is in a race in Italy that I am able to watch on my Roku.  Wish they had the ability to set a longer timeout on the Roku.

0 Kudos
Level 21

Re: Hotel and dorm connection issue

Yeah, that's the same issue I had. It would time out on the iOS devices before authentication was completed. I too carry a travel router with me, but so few hotels have wired Internet any more and it's really hit or miss getting the router to bridge correctly with the hotel WiFi. Sometimes it works, sometimes it doesn't. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
Level 8

Re: Hotel and dorm connection issue

Good news!  Just called front desk and they transferred me to tech support and they whitelisted my MAC address.  Working perfectly now.  Thanks all!

0 Kudos