Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
I have used my Roku in several hotels as my job has me travel a lot. Every now and then when I need to authenticate my network connection from my phone it will tell me the password is incorrect, I am then prompted to enter the numerical password provided on the screen manually. I repeat: this is a numerical code provided by the device, not a password I have made. Once I enter the numerical code I am then able to connect to the hotel network. However, upon doing so this time, I am told the numerical password I observe on the screen is incorrect when I enter it on my phone. I checked the numbers I entered carefully and thoroughly only to be told it is incorrect. I have restarted the Roku multiple times, I have disconnected from the networkon my phone and reconnected, I have also turned my phone off then back on, lastly, I performed a factory reset to no success. The password provided for hotel/dorm authentication is still incorrect when I enter it on my phone and yes I am absolutely certain I am entering the correct password provided. What else can I do?